Plants are living items, and require a certain amount of care. We will not be held responsible for plants that suffer from neglect or overwatering. 

Fresh flowers and plants are not returnable or refundable. However, if you are not happy with your order, please contact us within 24 hours, provide a photograph of the order in question, along with an accompanying explanation, and in most cases, a replacement floral order will be sent to you promptly.